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Customer Experience

Delta's Wi-Fi Revolution: Elevating Connectivity at 30,000 Feet

Delta's Wi-Fi Revolution: Elevating Connectivity at 30,000 Feet

Delta Air Lines has taken its in-flight connectivity to new heights with the rollout of fast, free Wi-Fi, presented by T-Mobile, across its fleet. Ten months after the initial announcement at CES 2023, the airline's Wi-Fi overhaul is in full swing...

WestJet Reinforces Dedication to Affordable Canadian Air Travel During Toronto Visit

WestJet Reinforces Dedication to Affordable Canadian Air Travel During Toronto Visit

In a recent address at the Toronto Region Board of Trade, WestJet CEO, Alexis von Hoensbroech, emphasized the airline's unwavering commitment to providing Canadians with affordable air travel options.

JetBlue Expands Caribbean Presence with New Credit Card Offerings

JetBlue Expands Caribbean Presence with New Credit Card Offerings

JetBlue (Nasdaq: JBLU) has announced a strategic partnership with CIBC FirstCaribbean and Mastercard to introduce two new credit cards, expanding its loyalty program's reach in the Caribbean.

Air Canada Soars with Exclusive Disney+ Originals Onboard

Air Canada Soars with Exclusive Disney+ Originals Onboard

Air Canada has achieved a global first by offering Disney+ Originals as part of its in-flight entertainment (IFE) system, marking a significant enhancement to its award-winning customer experience.

Air Canada Celebrates Culinary Excellence with 2023 Canada's Best New Restaurants Top 10

Air Canada Celebrates Culinary Excellence with 2023 Canada's Best New Restaurants Top 10

Air Canada has announced the winners of the 2023 Canada's Best New Restaurants Top 10, with Toronto's Kappo Sato taking the prestigious first place.

Aeroplan Dominates Canada's Choice 2023 Travel Loyalty Awards

Loyalty Programs

Aeroplan Dominates Canada's Choice 2023 Travel Loyalty Awards

Air Canada's renowned Aeroplan Loyalty program has once again proven its mettle in the RewardsCanada.ca Canada's Choice 2023 Awards. The program and its credit card partners clinched top positions in four major categories, reinforcing its status as Canada's premier travel rewards initiative.

Qantas Group Boosts Investment in Customer Experience Amidst Rising Travel Demand and Fuel Prices

Customer Experience

Qantas Group Boosts Investment in Customer Experience Amidst Rising Travel Demand and Fuel Prices

The Qantas Group has released a market update highlighting a significant increase in its investment towards enhancing customer experience, the continued surge in travel demand, and the implications of rising fuel prices.

Emirates Expands Inflight Meal Preordering Service to 92 Global Destinations

Emirates Expands Inflight Meal Preordering Service to 92 Global Destinations

Emirates Airline has taken a significant step forward in enhancing its inflight dining experience by expanding its Inflight Meal Preordering Service to 92 global routes.

Efforts Underway to Address Congestion Challenges at Montreal-Trudeau International Airport

Efforts Underway to Address Congestion Challenges at Montreal-Trudeau International Airport

ek, a meeting was convened in Dorval, which saw the participation of leadership from Aéroports de Montréal, Air Canada, WestJet, Air Transat, the Canadian Air Transport Security Authority, the Canada Border Services Agency, NAV Canada, and Transport Canada.

Spirit Airlines Introduces Detroit's First Self-Bag Drop System

Customer Experience

Spirit Airlines Introduces Detroit's First Self-Bag Drop System

Spirit Airlines, a leading low-cost carrier in the U.S., has unveiled its innovative self-bag drop system at Detroit Metropolitan Wayne County Airport (DTW). This state-of-the-art technology, the first of its kind at DTW, aims to expedite the check-in process for passengers...

United Polaris Enhances In-Flight Experience with Therabody and Saks Fifth Avenue Collaborations

United Polaris Enhances In-Flight Experience with Therabody and Saks Fifth Avenue Collaborations

United Airlines has unveiled a significant upgrade to its United Polaris international business class, marking the most extensive enhancement since 2016. This revamp comes in response to the rising demand for international travel and United's expanding presence...

Sunwing Vacations Survey Reveals Distinct Canadian Vacation Personas

Sunwing Vacations Survey Reveals Distinct Canadian Vacation Personas

A recent survey conducted by Sunwing Vacations has shed light on the diverse vacation preferences of Canadians. The findings reveal that Canadians have distinct vacation personas, ranging from those prioritizing relaxation to those seeking adventure.