Spirit Airlines Introduces Detroit's First Self-Bag Drop System
MIRAMAR, Fla. - Spirit Airlines, a leading low-cost carrier in the U.S., has unveiled its innovative self-bag drop system at Detroit Metropolitan Wayne County Airport (DTW). This state-of-the-art technology, the first of its kind at DTW, aims to expedite the check-in process for passengers, offering a seamless and efficient experience.
- Innovative Technology: Spirit Airlines' self-bag drop system has biometric photo-matching capabilities. This feature compares a scan of the traveler's government-issued identification with a real-time photo for verification, ensuring a secure check-in process.
- Streamlined Process: The self-bag drop allows passengers to check their bags directly without needing agent assistance. After an initial testing phase, the solution will eliminate the requirement for passengers to present their ID to an agent when checking baggage.
- Efficiency Metrics: Data from initial tests indicate that the new system reduces the average processing time to just 70 seconds per guest, marking a 30% reduction in time spent at the bag check.
- Safety and Security: The system's software can analyze over 50,000 forms of ID from nearly 200 countries. This capability ensures the authenticity of an ID and identifies fraudulent documents before baggage check-in.
- Broadening Horizons: Spirit Airlines began its operations in Detroit in 1992 and has since expanded its services. The airline currently offers up to 34 departures from DTW on peak days. Detroit also hosts Spirit's Pilot and Flight Attendant crew bases and a maintenance hangar.
Statements from the Executives:
Jason Fogelman, Senior Director of Airport Innovation, Standards and Training at Spirit Airlines, expressed enthusiasm about the technology's debut in Detroit. He highlighted the system's potential to streamline the check-in experience and reduce lobby wait times.
Chad Newton, Chief Executive Officer of the Wayne County Airport Authority, emphasized the airport's commitment to enhancing the customer experience. He praised Spirit's self-bag drop units for aligning with the airport's goal of simplifying the travel process for passengers.
About Spirit Airlines: Spirit Airlines (NYSE: SAVE) is renowned for delivering exceptional value in the sky. The airline's customizable travel options, À La Smarte®, allow passengers to choose and pay for only the required services. With one of the youngest and most fuel-efficient fleets in the U.S., Spirit Airlines serves numerous destinations across the U.S., Latin America, and the Caribbean. The airline is also dedicated to fostering positive change in the communities it serves through the Spirit Charitable Foundation. For more information, visit spirit.com.