Delta's Wi-Fi Revolution: Elevating Connectivity at 30,000 Feet
Atlanta, GA – Delta Air Lines has taken its in-flight connectivity to new heights with the rollout of fast, free Wi-Fi, presented by T-Mobile, across its fleet. Ten months after the initial announcement at CES 2023, the airline's Wi-Fi overhaul is in full swing, with over 115,000 SkyMiles Members daily connecting to stream, shop, email, and more while en route to their destinations. This initiative is a cornerstone of Delta's vision to offer a seamless connected experience in the skies.
Delta's Partnership with Hughes: Regional Jets Get a Connectivity Boost
Delta's commitment to enhancing customer experience continues into 2024 with a new partnership with Hughes. This collaboration aims to bring streaming-capable connectivity to Delta's fleet of regional jets starting mid-2024. With over 600 domestic mainline aircraft already equipped with this service, customers have enjoyed more than 32 million streaming-quality sessions in the past year.
Delta Sync: A Portal to Enhanced In-Flight Experiences
Delta Sync, an exclusive portal accessible upon connecting to onboard Wi-Fi using SkyMiles Membership, has been a game-changer. It offers customers exciting offers like a free 24-hour streaming pass to Paramount+ and other benefits that transform in-flight entertainment and productivity. Julieta McCurry, Delta’s V.P. of In-Flight Entertainment and Connectivity, shares that Delta Sync Wi-Fi brings customers closer to the experiences they value most, offering exclusive ways to engage with beloved brands during their journey.
What's Next for Delta's Wi-Fi and Delta Sync?
Customers can expect the new Wi-Fi and Delta Sync experience to be available on Delta’s regional jets, including Boeing 717s and other regional aircraft, starting in mid-2024. The new systems will provide reliable, streaming-quality connectivity from gate to gate, ensuring that customers can stay connected on all personal devices.
Customer Feedback and Future Partnerships
Customer feedback has been overwhelmingly positive, with Delta Sync being praised for creating personalized and meaningful experiences. Delta is partnering with industry leaders like Paramount and T-Mobile, reflecting customer preferences for relaxation, entertainment, and productivity. The airline is continuously learning from customer feedback to improve and expand the offers and access onboard.Advertising
The Scale of Delta's Wi-Fi Initiative
The scale of Delta's Wi-Fi initiative is unprecedented in the aviation industry. It's a testament to the collaborative efforts of engineers, developers, designers, product leaders, technicians, and satellite providers. The complex network of satellites ensures that Delta can offer a reliable and consistent experience, no matter the destination.
In-Flight Entertainment Favorites
Even Delta's V.P. of In-Flight Entertainment and Connectivity, Julieta McCurry, enjoys the benefits of the new Wi-Fi service, streaming her favorite shows like "Star Trek: Discovery" on Paramount+.
Delta Air Lines continues to innovate, ensuring that every journey with them feels personalized and connected. To learn more about Delta Sync and the airline's connectivity offerings, visit delta.com/sync.