Customer Experience
A Flight to Remember: Southwest's In-Flight Trivia Event
British Airways: Expanding Horizons with New Routes and Exclusive Services
British Airways has recently announced several exciting updates to its service offerings and route network, marking significant expansions and enhancements for its customers.
Delta's Latest Sustainability Milestone: New Paper Cups
Delta Air Lines announced a significant step towards reducing plastic waste. Starting December 2023, the airline will begin final testing of new paper cups on transcontinental flights. This move is part of Delta's broader commitment to minimize single-use plastics on board by 2025.
Air Canada Introduces Real-Time Baggage and Mobility Aid Tracking for Domestic Travelers
Air Canada has announced a significant enhancement to its customer service capabilities with the introduction of a new baggage and mobility aid tracking feature in its mobile app.
American Airlines to Expand High-Speed Wi-Fi to Nearly 500 Regional Aircraft
American Airlines has announced plans to significantly expand its high-speed Wi-Fi services, aiming to equip nearly 500 of its dual-class regional aircraft with the technology starting in 2024.
Delta Opens the Window Seat Shop: A Unique Shopping Experience at JFK and Online
Delta Airlines has launched the Window Seat Shop, a unique pop-up experience at John F. Kennedy International Airport’s Terminal 4 and online, offering SkyMiles Members an exclusive selection of artisan gifts and goods from around the globe.
Alaska Airlines Introduces Tap to Pay on iPhone for Inflight Purchases
Alaska Airlines is set to revolutionize the inflight payment experience by becoming the first airline to offer Tap to Pay on iPhone.
United Airlines Innovates to Enhance Customer Experience During Peak Thanksgiving Travel
United Airlines is preparing for a record-setting Thanksgiving travel season, expecting over 5.9 million passengers between November 17-29. In anticipation of this surge, United has introduced several tech innovations in its mobile app and at airports to streamline the travel experience...
Alaska Airlines Serves Nostalgia with 'Greatest Hits' Inflight Menu
Alaska Airlines reintroduces fan-favorite inflight meals with its 'Greatest Hits' menu, blending classic dishes with new chef-curated creations for an elevated travel dining experience.
Singapore Airlines Enhances Customer Experience with Tata Communications Partnership
Singapore Airlines Limited (SIA), the esteemed national carrier of Singapore, has entered into a multi-year agreement with Tata Communications, a global leader in digital ecosystem enablement.
Delta's Wi-Fi Revolution: Elevating Connectivity at 30,000 Feet
Delta Air Lines has taken its in-flight connectivity to new heights with the rollout of fast, free Wi-Fi, presented by T-Mobile, across its fleet. Ten months after the initial announcement at CES 2023, the airline's Wi-Fi overhaul is in full swing...