Air Canada Introduces Real-Time Baggage and Mobility Aid Tracking for Domestic Travelers
Toronto, Canada – Air Canada has announced a significant enhancement to its customer service capabilities with the introduction of a new baggage and mobility aid tracking feature in its mobile app. This innovative feature, designed to provide real-time tracking of checked items, aims to improve the overall travel experience for passengers flying within Canada.
Enhanced Customer Experience with Real-Time Tracking
The new tracking feature in the Air Canada mobile app allows passengers to monitor the progress of their baggage and mobility aids in real time at key points throughout their journey. This development is part of Air Canada's commitment to elevating its service quality by providing customers with real-time information and greater certainty about the movement of their belongings.
Statement from Air Canada's Vice President
Tom Stevens, Vice President of Customer Experience and Operations Strategy at Air Canada, emphasized the airline's focus on delivering a safe, comfortable journey, and the prompt delivery of baggage and mobility aids as top priorities for customers. The introduction of this tracking feature is a step towards further enhancing the airline's service reliability.
App Functionality and Future Expansion
Currently available for domestic flights, the tracking feature uses the same tag scanning information that Air Canada employees utilize at each stage of handling these items. The airline plans to expand this feature to U.S. flights next year and eventually to select international destinations. The app allows customers to track their checked items from check-in through airport handling processes, onto the aircraft, and through connections and arrival.
For customers with mobility aids, the feature provides the added reassurance of confirming that their aid is securely loaded before the aircraft departs. Additionally, the tracker's "What's Next" feature informs customers about the next step for their belongings, including specific details like airport baggage carousel numbers.
Streamlined Process for Delayed Baggage
In the event of delayed baggage, the app not only notifies customers via text or email but also enables them to file a delayed baggage report directly from their smartphone. This functionality streamlines the process and saves time for customers, who can then easily arrange for delivery and receive updates.
About Air Canada
Air Canada, Canada's largest airline and flag carrier, is a founding member of Star Alliance and operates scheduled services to over 180 airports globally. With a Four-Star ranking from Skytrax and a premier travel loyalty program, Aeroplan, Air Canada continues to enhance its service offerings. The airline is also committed to achieving net-zero emissions by 2050 and is publicly traded on the TSX in Canada and the OCTQX in the US.
The Air Canada mobile app, available for free download from Apple's App Store or Google Play, is the most convenient way for customers to manage their travel, offering a range of self-service capabilities, flight status notifications, airport maps, and other useful information.