Singapore Airlines Enhances Customer Experience with Tata Communications Partnership
Singapore Airlines Limited (SIA), the esteemed national carrier of Singapore, has entered into a multi-year agreement with Tata Communications, a global leader in digital ecosystem enablement. This collaboration marks a significant step in transforming the airline's communication and collaboration tools, aiming to elevate employee productivity and enhance the overall user experience.
Long-Standing Association Strengthened
The partnership between SIA and Tata Communications is not new; it has been flourishing over several years. This latest initiative, leveraging Tata Communications' GlobalRapide platform, is set to revolutionize the way SIA's users connect and collaborate, offering seamless global connectivity and collaboration capabilities.
Amitabh Sarkar's Statement
Amitabh Sarkar, Vice President & Head of Asia Pacific and Japan – Enterprise at Tata Communications, expressed pride in the enduring relationship with Singapore Airlines. He emphasized Tata Communications' role as a global CommTech player and their commitment to supporting SIA's journey towards setting new benchmarks in customer experiences.
Enhanced Connectivity and Collaboration
Tata Communications has been instrumental in SIA's operations for the last five years. The partnership extends beyond communication solutions; it includes IZOTM SDWAN, which enhances customer call routing to SIA's global customer service centers, ensuring a seamless customer experience.
Moreover, SIA's pilot and cabin crew collaboration platforms are powered by Tata Communications MOVE. This service provides global, always-on connectivity, facilitating swift and secure data exchange crucial for flight and passenger management. This technology not only expedites flight turnaround but also significantly reduces costs compared to traditional data roaming solutions.
About Tata Communications
Tata Communications, a part of the Tata Group, is a key player in the global digital ecosystem, operating in over 190 countries and territories. It specializes in digital transformation solutions, including collaboration and connected solutions, core and next-gen connectivity, cloud hosting, security solutions, and media services. The company serves 300 of the Fortune 500 companies and connects businesses to 80% of the world's cloud giants.Advertising
The announcement includes forward-looking statements concerning Tata Communications and its future prospects. These statements, based on current expectations and projections about future events, involve inherent risks and uncertainties. Actual results could differ materially from those anticipated in these statements due to various factors, including changes in market conditions, regulatory environments, and technological advancements.
For more information, interested parties can contact Amit Sinha Roy, Floyd Almeida, or Sanil Shirsat at Tata Communications.
This partnership between Singapore Airlines and Tata Communications is a testament to the evolving landscape of aviation and technology, promising a more connected and efficient future for airline operations and customer experiences.