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Customer Experience

Aeroplan Dominates Canada's Choice 2023 Travel Loyalty Awards

Aeroplan Dominates Canada's Choice 2023 Travel Loyalty Awards

Air Canada's renowned Aeroplan Loyalty program has once again proven its mettle in the RewardsCanada.ca Canada's Choice 2023 Awards. The program and its credit card partners clinched top positions in four major categories, reinforcing its status as Canada's premier travel rewards initiative.

Qantas Group Boosts Investment in Customer Experience Amidst Rising Travel Demand and Fuel Prices

Qantas Group Boosts Investment in Customer Experience Amidst Rising Travel Demand and Fuel Prices

The Qantas Group has released a market update highlighting a significant increase in its investment towards enhancing customer experience, the continued surge in travel demand, and the implications of rising fuel prices.

Emirates Expands Inflight Meal Preordering Service to 92 Global Destinations

Emirates Expands Inflight Meal Preordering Service to 92 Global Destinations

Emirates Airline has taken a significant step forward in enhancing its inflight dining experience by expanding its Inflight Meal Preordering Service to 92 global routes.

Efforts Underway to Address Congestion Challenges at Montreal-Trudeau International Airport

Efforts Underway to Address Congestion Challenges at Montreal-Trudeau International Airport

ek, a meeting was convened in Dorval, which saw the participation of leadership from Aéroports de Montréal, Air Canada, WestJet, Air Transat, the Canadian Air Transport Security Authority, the Canada Border Services Agency, NAV Canada, and Transport Canada.

Spirit Airlines Introduces Detroit's First Self-Bag Drop System

Spirit Airlines Introduces Detroit's First Self-Bag Drop System

Spirit Airlines, a leading low-cost carrier in the U.S., has unveiled its innovative self-bag drop system at Detroit Metropolitan Wayne County Airport (DTW). This state-of-the-art technology, the first of its kind at DTW, aims to expedite the check-in process for passengers...

United Polaris Enhances In-Flight Experience with Therabody and Saks Fifth Avenue Collaborations

United Polaris Enhances In-Flight Experience with Therabody and Saks Fifth Avenue Collaborations

United Airlines has unveiled a significant upgrade to its United Polaris international business class, marking the most extensive enhancement since 2016. This revamp comes in response to the rising demand for international travel and United's expanding presence...

Sunwing Vacations Survey Reveals Distinct Canadian Vacation Personas

Sunwing Vacations Survey Reveals Distinct Canadian Vacation Personas

A recent survey conducted by Sunwing Vacations has shed light on the diverse vacation preferences of Canadians. The findings reveal that Canadians have distinct vacation personas, ranging from those prioritizing relaxation to those seeking adventure.