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Customer Experience

American Airlines Spearheads $125 Million Commercial Redevelopment of JFK Terminal 8

American Airlines Spearheads $125 Million Commercial Redevelopment of JFK Terminal 8

American Airlines, in collaboration with the Port Authority of New York and New Jersey and Unibail-Rodamco-Westfield (URW) Airports, has unveiled a $125 million commercial redevelopment blueprint for Terminal 8 at John F. Kennedy International Airport (JFK).

American Airlines Unveils a State-of-the-Art $100 Million Catering Facility at DFW

American Airlines Unveils a State-of-the-Art $100 Million Catering Facility at DFW

In a bid to redefine the onboard dining experience, American Airlines has inaugurated a sprawling $100 million catering facility at its hub at Dallas Fort Worth International Airport (DFW).

Southwest Airlines Rolls Out New Ways for Rapid Rewards® Members to Earn the Coveted Companion Pass® Faster

Southwest Airlines Rolls Out New Ways for Rapid Rewards® Members to Earn the Coveted Companion Pass® Faster

Southwest Airlines is offering its Rapid Rewards® Members a golden opportunity to earn the much-coveted Companion Pass® faster through three new avenues.

Air Canada Boosts Trans-Atlantic Connectivity with New Montreal-Madrid Route and Expanded Services to Popular European Destinations

Air Canada Boosts Trans-Atlantic Connectivity with New Montreal-Madrid Route and Expanded Services to Popular European Destinations

Air Canada is gearing up to redefine trans-Atlantic travel with a significant expansion in its international flying schedule for summer 2024. The flagship announcement is the inauguration of a year-round service connecting Montreal and Madrid, a first of its kind, set to commence in May 2024.

Air Transat Expands Winter Offerings with Exclusive Direct Flights to Lima, Peru from Montreal and Toronto

Air Transat Expands Winter Offerings with Exclusive Direct Flights to Lima, Peru from Montreal and Toronto

Air Transat, a leading travel brand based in Montreal and recently crowned the World's Best Leisure Airline for the fifth time at the Skytrax World Airline Awards, is set to enhance its winter program with exclusive direct flights to Lima, Peru, from Montreal and Toronto.

Evolution of Customer Experience in The Airline Industry

Evolution of Customer Experience in The Airline Industry

The airline industry has undergone significant changes in recent years, aiming to improve the customer experience. XM Institute and Forbes highlight the increasing importance of customer experience in the competitive landscape.