Qantas Group Announces Key Executive Changes: Loyalty CEO Steps Down, New Chief People Officer Appointed

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Qantas Group Announces Key Executive Changes: Loyalty CEO Steps Down, New Chief People Officer Appointed

SYDNEY – The Qantas Group, Australia's leading airline conglomerate, has unveiled significant changes to its senior executive team. The announcement includes the departure of its Loyalty CEO, Ms. Olivia Wirth, and the appointment of Catherine Walsh as the new Chief People Officer.

End of an Era for Loyalty CEO

Ms. Wirth, who has helmed Qantas Loyalty since 2018, will be stepping down in February 2024. Under her leadership, the airline's Frequent Flyer program, boasting 15 million members, witnessed substantial growth. The program expanded its offerings in hotels, holidays, insurance, and financial services, adding 3 million members and achieving record earnings.

Having served Qantas for 14 years, Ms. Wirth's contributions spanned various senior roles, including Chief Customer Officer and Group Executive for Brand, Marketing, and Corporate Affairs. The process to find her successor as the CEO of Qantas Loyalty will commence soon.

Introducing the Chief People Officer

In alignment with the revised management structure announced in June 2023, Catherine Walsh will assume the role of Chief People Officer, reporting directly to the Group CEO. With 25 years of experience in human resources and industrial relations, Walsh has been instrumental in driving cultural change at firms like Australia Post, Downer, Spotless, and most recently, PWC.

In her new capacity, Walsh will focus on strengthening the bond between Qantas and its 25,000 employees and the unions representing them. As the airline gears up for growth, she will also spearhead the recruitment of thousands of new roles across the Group.

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CEO's Perspective on the Changes

Vanessa Hudson, Qantas Group CEO, expressed her gratitude for Ms. Wirth's invaluable contributions, particularly highlighting her efforts during the COVID-19 pandemic. "Olivia has been a cornerstone of our success, especially in the Loyalty segment. Her dedication and vision have set the business up for continued success," Hudson remarked.

On the appointment of Catherine Walsh, Hudson emphasized the importance of valuing the contributions of Qantas employees. "Building a stronger culture and fostering better relationships with our team is a top priority. Catherine's expertise will be pivotal in realizing this vision," she added.

Parting Words from the Executives

Reflecting on her journey, Olivia Wirth said, "Qantas has been a monumental part of my professional life. I'm immensely proud of what we achieved at Loyalty and look forward to further enhancing the member experience before my departure."

Catherine Walsh expressed her enthusiasm, stating, "Joining the Qantas Group is an honor. The dedication and professionalism of the Qantas team have always stood out, and I'm eager to be a part of this legacy."