American Airlines Achieves Record-Breaking Performance During Thanksgiving 2023
In a remarkable feat of operational efficiency and customer service, American Airlines has set a new standard in its Thanksgiving operations this year.
American Airlines Achieves Record-Breaking Performance During Thanksgiving 2023
FORT WORTH, Texas — In a remarkable feat of operational efficiency and customer service, American Airlines has set a new standard in its Thanksgiving operations this year. The airline successfully transported a record number of passengers, while maintaining an unprecedented low rate of flight cancellations, marking a significant achievement in its history.
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Unprecedented Passenger Numbers and Operational Reliability
American Airlines welcomed nearly 6.5 million customers on over 59,000 flights during this Thanksgiving holiday, achieving its highest-ever load factor for this period. This impressive figure underscores the airline's commitment to meeting the surge in travel demand effectively.
From November 16 to 26, American Airlines reported an exceptionally low cancellation rate, with only 55 out of more than 59,400 scheduled flights being canceled, translating to just 0.09% of its schedule. Notably, the majority of these cancellations were due to weather-related issues, further highlighting the operational resilience of the airline.
Exceptional Performance Amid Adverse Weather Conditions
A testament to American Airlines' robust operational strategy was its performance during the snowstorm at Chicago O’Hare (ORD). The airline managed to run its operations smoothly with no cancellations associated with the hub, despite challenging weather conditions.
A Team Effort
This operational success can be attributed to the diligent efforts of American’s 130,000 team members who worked safely and tirelessly over the holiday period. The airline also acknowledges the significant support from its partners at the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), and U.S. Customs and Border Protection (CBP).
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Looking Forward
David Seymour, American’s Chief Operating Officer, expressed pride in the team's achievement and gratitude for the trust placed in them by customers, especially during the holidays. He emphasized the airline's focus on delivering safe, reliable, and successful operations, not just for Thanksgiving but also in the upcoming December holiday season.
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About American Airlines Group
American Airlines Group Inc., a member of the S&P 500, trades on Nasdaq under the ticker symbol AAL. The company is dedicated to caring for people on life's journey. More information about American Airlines' operations and initiatives can be found at news.aa.com, and the airline can be connected with @AmericanAir and at Facebook.com/AmericanAirlines.
